WorkApps Chat - Your official conversations are encrypted

Customer and Relationship Manager Chat

Receive View previous history of conversationsyour regional managers messages
  • Customers can chat with Employees / RMs directly
  • No one needs to store anybody's Number
  • Create a New App or Integrate in Existing Customer App
  • Complete Chat History remains even if the RM changes
  • Send messages on New Products, Offers, Rate Changes etc.

The Context

The Problem

Customer

  • Never Stores the RM's Name or Number
  • Never gets to know when the RM changes
  • Calls the Call Center every time has a Query
  • Has to wait a Long Time on IVRS

Relationship Manager

  • Do not have a Lists of Customers on the Phone
  • Cannot Store Numbers of all Customers on the Phone
  • Do not have a way to send messages at a Personal Level
  • Can upsell Products if connected directly to Customers

The Solution

Complete Chat History continues even if RM changes
A Dedicated One to One Chat between The Customer and the RM
No one needs to store any Number and Name
Chat History to remain on both sides even if the RM changes
Create a new App or Integrate in Existing App

The Product

Resolve Customer or Agent queries Quickly and in Real Time to improve business

The Customer App

  • Single Chat Window App to Communicate with the RM
  • No need to remember a Name or Store a Number
  • Chat Window remains the same even if the RM changes
  • Complete Chat History continues even if RM changes
  • Can be made as a New App or Integrated in an Existing One

The Relationship Manager App

  • All Customers who use the App listed in One Place
  • Resolve Queries in Real Time
  • Send messages on New Products and Offers
  • View previous history of conversations
  • No need to remember a Name or Store a Number
All Customer's who are using the App listed in One Place. Resolve Queries in Real Time. Send messages on New Products and Offerse your regional managers messages

The Backend

One-on-one chats, group chats, secure file sharing —  all have to work seamlessly

Customer sends a message from the Chat Window of their App

No need to remember a Name or Store a Number of relationship manager and store history of conversation for customer

Customer's Number will be mapped to the RM’s Number in a Database

Single Chat Window App to Communicate with relationship manager

Basis the mapping, RM will receive the message from the Customer

Once the RM changes, the mapping will change in the Database and the Chat message will be sent to the New RM in Real Time